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Conversational interfaces have recently become a ubiquitous element in both the personal sphere by easing access to services, and industrial environments by the automation of services, improved customer support and its corresponding cost savings. However, designing the dialog model used by these interfaces to decide system responses is still a hard-to-accomplish task for complex conversational …
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Griol, D., Callejas, Z., Molina, J.M., Sanchis, A. (2021) Adaptive dialogue management using intent clustering and fuzzy rules. Expert Systems, 2021;38:e12630. doi: 10.1111/exsy.12630
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